ESI Enrollment Disclosures
Electronic Banking Account Statement Disclosure and Agreement
This Electronic Banking Account Statement Disclosure and Agreement “Agreement” is made between you and Grove Bank & Trust and provides your request and consent to receive statements, notices, and documents for your account(s) by electronic delivery. These electronic statements, notices, and documents are called “eStatements.” This Agreement is in addition to the terms and conditions described in the Grove Bank & Trust Online Access Disclosure and Electronic Fund Transfer Act Disclosure and corresponding Fee Schedule.
By clicking on “I Agree” below, you agree that we may provide you with your periodic banking account statements, including, but not limited to any future disclosures, amendments, privacy policies, letters, correspondences, and any other notices that may be legally required to be provided to you, in electronic form. Once enrolled in the eStatements service you will receive your next statements, notices, and documents electronically only.
ELIGIBILITY FOR E-STATEMENTS. You must be enrolled in our online banking product in order to sign up for and view eStatements. All account types for which the bank generates periodic statements are eligible for eStatements. For a statement which contains the information for more than one account, “Combined Statement,” the lead account must be linked to online banking and enrolled in eStatements to allow display of the Combined Statement.
ONE E-STATEMENT. eStatements can only be set up once for an account. If you require a statement to go to more than one recipient, please contact us.
ACCESSING YOUR eSTATEMENTS. When your statement is ready, you will receive an email notification with a link to the bank’s online banking site. Log in with your username and password then navigate to the eStatements tab to view your documents. You must ensure that your computer software meets the following system requirements in order to view, print, and/or save your eStatements.
- Computer with the capability to access the Internet
- Internet Browser that supports 128-bit encryption and is on the list of supported browsers. http://info.netteller.com/go/Supported-Browsers
- Adobe Acrobat Reader 6.0 or higher
Your statements will be available to you online for 180 days. You will continue to have the option to request historical statements, for which fees may apply; please refer to the applicable account agreement and disclosures for details. If you wish to receive a paper copy of a disclosure or other information presented to you electronically you can contact us by phone at 305-858-6666 via email at firstname.lastname@example.org or by writing us at Grove Bank & Trust, Attn: Electronic Services, 2701 S Bayshore Drive, Miami, FL 33133 .
We will use our best efforts to deliver your eStatements in a timely manner and in accordance with any applicable time required by law. However, we shall incur no liability if we are unable to deliver your eStatements because of the existence of any one or more of the following circumstances:
- Our website or Grove Bank & Trust Online Banking is not working properly and you know or have been advised by us of the malfunction; or
- Circumstances beyond our control (such as, but not limited to, fire, flood, interruption in telephone service or other communication lines, interference from an outside force, legal restriction or delays in mail service) prevent proper delivery and we have taken reasonable precautions to avoid those
DUTY TO REVIEW PERIODIC STATEMENTS. You must promptly access/review your eStatement and any accompanying items and notify us in writing immediately of any error, unauthorized transaction, or any other irregularity. If you allow someone else to access your eStatement, you are still fully responsible to review the eStatement for any errors, unauthorized transactions or any other irregularities. Any applicable time periods within which you must notify us of any errors on your account statement(s) shall begin on the eStatement notification date regardless of when you access and/or review your eStatement. If you do not immediately report to Test any non- receipt of eStatements or any error, irregularity, discrepancies, claims or unauthorized debits or items, you shall be deemed conclusively to have accepted all matters contained in the eStatements to be true, accurate and correct in all respects.
EMAIL ADDRESS MAINTENANCE. It is your responsibility to notify us if you change your email address. You may update your email address by going to the eStatements tab in online banking, clicking on Email, and making changes to your information.
CHANGE STATEMENT DELIVERY METHOD. At any time and at no charge, you can change the way we send you eStatements by contacting us. The change will take place the next statement cycle.
ERRORS OR QUESTIONS REGARDING STATEMENTS AND/OR ELECTRONIC TRANSACTIONS
If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, we must hear from you no later than sixty (60) days after we have sent the FIRST statement on which the problem or error appeared.
Your written complaint must include:
- Your name and account number (if any)
- A description of the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more
- The dollar amount of the suspected
We will investigate your complaint and will correct any error promptly. If we take more than ten (10) business days to do this, we will recredit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
Contact Address: Grove Bank & Trust, PO Box 330227, Miami, FL 33133